Internet Cyberia, Jamaica-It was supposed to be a simple thing. I was moving from one place to another, and I confirmed that my landline would be an easy transfer since it’s on the same exchange.
I moved in November 2006, I got the phone and internet transferred 5 day before Christmas 2006. Then it really got painful. Some claffie, forgot to complete the transfer documentation, so in March of 2007 my phone and internet went poof. When did my service return, 8 months later and it wasn’t a smooth return either-the landline worked but no internet, then the internet worked but I can’t make calls, only receive. Eight months for a phone and landline to be transferred in 2007, in
Then with the landline and internet finally working, I dared to ask for an upgrade from 256k ( I mean isn’t that like 48k anyway) to 2mb. I called it in, they said 5 days max to feel the speed effects. Two weeks ago I did a speed test, it was less than 256k, so I called CW&J and they told me that I do NOT have the upgrade and CANNOT get an upgrade because they are doing some work in my area.
Now while waiting frustrated without Internet for 8 months at home, while riding my neighbour’s open WIFI (with permission in the last couple of months) and hogging free Wifi at Susie’s Bakery and Cuddyz, I called FLOW until I was weak. I still even now hear the same response, they are not wiring my area as yet. I live in a large apartment complex for crying out loud and I’m in a highspeed internet dead zone? While friends elsewhere are surfing at some fly to the moon speeds using FLOW(even though I hear their customer service needs some serious work). Someone help me!
The nickname “Careless and Worthless” has to come from somewhere.
November 20th, 2007 at 8:41 pm
It is no surprise that C&W lost almost $1 Billion in revenue year over year as reported this quarter and seen the exodus of over 20 managers.
But why is FLOW taking so long to ponce on the eager customers and upgrading their customer service so as not to come across like the new C&W?
Thank God for wi-fi indeed. Good luck.
November 20th, 2007 at 8:54 pm
Both companies offer atrocious,horrendous, and abominable customer service.It is quite apparent that they do not understand that the customer comes first,the customer is always number one, and that the customer is always right.
November 20th, 2007 at 10:07 pm
The customer isnt always right. Just had to get that out there. Phone lines typically doesnt take 8 months to transfer, chances are you moved to an overpopulated area and they couldnt offer u service. Either that or it had something to do on your part, cell# not working, u owed some ridiculous money etc..
As far as cant make calls, internet works on and off.. yea, thats abit sloppy coming from a telecom giant like cwj
November 22nd, 2007 at 1:26 am
maye we come third as we’re a third world country. I’m sure operations in other countries are diffeerent for cable and wireless.
November 22nd, 2007 at 12:18 pm
Don, you are right,i like in a medium sized apartment complex near Manor Park and that could explain somethings…but my point has been a level of inconsistency in planning, customer service response from cWJ and let me tell you while flow gives great speed, their customer service is not that sweet either.
My main point is…bring on more competition in the broadband space. good price, sweet speed and responsive and friendly customer service. it’s a culture that we have not seen engendered here…except by say Digicel!
November 22nd, 2007 at 1:27 pm
I agree with Ingrid, customer service in Jamaica is typically atrocious. Good customer service is not the norm and C&W needs to learn from Sandals and Digicel if they expect to reverse those losses.
I can’t speak to Flow but everybody is complaining about their customer service too - worried.
November 22nd, 2007 at 7:54 pm
Customer service is the least of cwj’s problem i.m.o
If they fix what needs to be fixed, the customer service experience can/will be improved
November 23rd, 2007 at 7:43 pm
go with the flow
November 29th, 2007 at 9:26 pm
Cable & Wireless is the pits. At this rate, I am willing to take my chances with Flow, or even two cups connected by a cord. I can’t begin to tell you about my problems with Craven & Wutliss.
And don’t mek nuhbody fool yuh. C&W is no giant anywhere. In a few years they will have nailed the coffin shut, and what a joyous day that would be!
April 4th, 2008 at 9:01 pm
its funny to hear that C&W sucks internationally… im from panama city, panama… they pretty much OWN the phone lines in the entire country and we all regreting that shit… he is virtually the only internet provider (running up with cable but only in some areas… not mine -_-)
April 23rd, 2008 at 3:55 am
I didn’t know “claffie” was a term, and apparently a derogatory one, as seen in the article:
“Then it really got painful. Some claffie, forgot to complete the transfer documentation”
Not sure if I should be expecting congratulations or an apology. It’s far from a common surname and I’m curious to see if it’s a common term for a less-than-bright individual.
April 25th, 2008 at 9:33 am
We are provided with cable and wireless from FLOW here in Trinidad IT SUCKS,IT SUCKS, IT SUCKS ,IT SUCKS BIG TIME SERVICE IS POOR IN A VERY BIG WAY .
We are paying high fees for cable and you cant sit for thirty minutes without the entire line of channels start to garble on most night there is one sentence across the screen.
HOME TERMINAL IS RECEIVING DATA …..PLEASE WAIT.and we wait and wait until the next morning and ect ect ect
May 31st, 2008 at 2:42 pm
Cable and Wireless in Panama also sucks. Amoung other things they do, they use fraud to steal customers from other companies. I know. I was such a customer and I had spent the time to change to another company. Then one day i discovered I was magically changed back to Cable and Worthless. I then spent probably 20 hours over the next year trying to get changed back. Lies, stupidity, juega vivo, incompetencia and more lies. That is what I got. I never did get changed back. Ironically, the other company was a Panamanian company, but to be fair, almost all companies suck in panama and almost no one does what they say and most people here are incompetent and my description of Cable and Worthless also applies to Panama in general. Most american lawyer jokes apply to panama, e.g. How do you know when the Panamanian (use lawyer in the U.S.) is lying? answer: When his mouth is moving.
June 12th, 2008 at 9:18 pm
Cable and Wireless Barbados sucks ass. Don’t convince yourself it’s better any where else they are generally mediocre.
Just thank God they aren’t a monopoly over in Jamaica as they are here, at least you have a choice even if each is as shit as the other.
June 23rd, 2008 at 6:26 am
HulaHoop I’m also agreeing with you with C&W in Barbados Internet sucks. There’s needs to be competition of Internet & Communications and not Just C&W in Barbados.
Their Internet servicee updating their speed at the begining of February, then later my speed dropped horrifically. I had to spend a full month of February living in misery with awful results from my speedtests.
If you checked the website for Caribsurf.com (We all know its C&W doing) their website is just the same as four years ago even the broadband plans. They aren’t updating their pages keeping our customers well enough as I see it.
DSL
August 5th, 2008 at 2:52 am
CW customer service is great. But internet service sucks at times. I manage a small internet cafe and i really feel the pain. so i know what am talking about. flow has talking over forums for most rated over CW.
This is very persuasive for me to switch to FLOW…….!!!
ANTUAN
August 8th, 2008 at 4:16 pm
Nice, Flow has Cable Modem and we in Barbados in DSL? . Yay!
Flow if you offer Jamaica the Cable Modem speed, bring your expansion to your fellow Caribbean Neighbours! Bring in the competition!
August 22nd, 2008 at 2:04 am
Cable and Wireless now “Lime” is filled with a bunch of incompetent brutes for leaders and definitely not the most savvy with regards to technology and forward-thinkingness. The bar isn’t even that high for new competition, if there were any. That is the problem though isn’t it!?! WHERE IS THE COMPETITION!?! That is why they continue to persist with there SOUR customer service. They don’t want/plan to invest in real infrastructural improvements and more efficient customer service that actually solves problems. It is sickening!!! We pay them our hard earned money for what purpose…. They don’t deserve it.
February 2nd, 2009 at 1:39 am
We are FINALLY here! The competition you wanted: Barbados residents can NOW get the latest in VoIP technology to reduce your monthly phone bill, with other new features like Internet Faxing and PC Calling. Check out our packages at http://talkbajan.com.
April 23rd, 2009 at 12:35 pm
these people have no idea what service is all about, they just care about making money, we need competition to come and get them out of business, never use their services, you will be sorry……………..
March 3rd, 2010 at 1:31 am