The Telemarketing Survey SCAM involving CLARO, Digicel and LIME

U2 Connect Location still on Digicel's website

It was the second time I was hearing it in as many weeks. The first story came from a friend, the second from my 71 year old mother. A young lady called, introduced herself using what I will immediately assume was a fake name. Said she was calling on behalf of Digicel, please note my mother is a LIME customer and has been since it was called Jamaica Telephone company, well because she worked there for 30 years too. The young lady then went on to say that they are doing a survey and at the end they will get a SIM card with $5,000 worth of Digicel credit on it. My mother said, but I have no use for that as I am a LIME customer but my daughters have Digicel phones, so go ahead.

The young lady then went on to ask my mother how does she rate the services and products of LIME, CLARO vs Digicel given the range of a low of 1 to a high of 5. Mom capitulated and gave 4 as answer for all questions. The young lady also asked for my mothers age range, general area that she’s living in and of course when asked, she replied that she got my mother’s number from “random” selection. The young lady then told my mother that she can go to U2 Connect in Baron’s Plaza to collect her SIM car with $5,000 Digicel credit on it. When my mom told me this yesterday morning I went to pick her up myself to see what this was about.

When we arrived in Baron’s Plaza, as I had figured U2 Connect Digicel store no longer exists. So, I came home Googled U2 Connect, got a number for the store and I’ve been getting a busy signal ever since. I then called another location to find out what was happening and I was told ” That location has been closed for the past two years.” Say it with me SCAM!

By the way my mother is upset and wants whatever data she gave to be removed from “their” system. I have the number that called my mother’s phone. It is 783 3919 of course when I call it, I was saying hello till I was blue in the face, the person on the other end listened to me, said nothing while I was listening to them breathe and whatever background noise of a man talking. A word to the negro on the other end, if you know this is your number and you have nothing to hide, say hello.

Questions
1. Who is hiring these telemarketing individuals to call to get demographic and survey data from
” random” LIME customers and ” random” DIGICEL customers?
2. Is Digicel, Claro, LIME aware of this ?
3. Is it possible that these LIME customer numbers and DIGICEL customer numbers can be so randomly selected or is someone SELLING Mobile Customer data?
4. How long as this SCAM been going on?

Say it with me SCAM! Someone needs to investigate.

  • hey Marco, it was confirmed that it’s a scam from late last year when the calls were more frequent. It’s unfortunate but people are being duped by these pranksters.

  • Marco Allie

    I think you should contact Digicel Customer Care and perhaps try to speak with one of their managers. I know that both Digicel and LIME were running some promotions, so I really don’t think it’s a scam. But as you said, I am not sure why they would give the name of a store that has been closed. But give them a call.

  • Thanks for sharing this!
    And it is clear that this has not be dealt with fully. It can be pretty serious especially for consumers. Appreciate it.

  • Read This

    Tuesday, March 17, 2009, Kingston, Jamaica: Telecommunications giant, Digicel, is advising customers to be on the alert for scam callers who are contacting customers under the pretence of Digicel representatives. It has been reported that scam artists are calling Digicel customers informing them they have won large sums of money from Digicel and giving them a number to call to arrange to collect the prize. Wayne Miller, Head of Marketing of Digicel expresses, “I am outraged that persons would want to target the public in this manner.” He continued, “the scam has been reported to the police and the person or persons perpetrating this fraud can be charged and prosecuted”.

    Digicel advises the pubic to be extremely cautious about such calls. “Persons should always take precautions before giving out personal information or complying with requests of this nature”, adds Wayne Miller.To query or report any suspicious calls, please call Digicel at 1 888 DIGICEL or email: customercare@digicelgroup.com to verify any such calls.

    Source:

    http://digicel-jamaica-news-procomm.blogspot.com/2009/03/digicel-alerts-customers-about-scam.html

  • I hear that! But why send my 71 year old mother to a place that no longer exists. I am taking this further as I really wanna know what has happened here.

  • bitejones

    I dont know about the digicel calls but i have gotten a call to my digicel phone from a LIME Customer Service Representative who informed me that my number was randomly selected and I had won a LIME Sim card with $3000 credit. I wasn’t asked any question regarding my demographic only if i would be able to secure a phone for the Sim card, i answered yes. I was then asked if i wished to pick up the Sim myself or would i prefer to have it delivered, i chose the delivery option, deciding that i was not going to inconvenience myself for a Sim, 5 days later i received a call from the LIME CSR who stated that the delivery man was on his way. The delivery man came later in the day, I met him in a public place, i confirmed my identity then was handed a envelope which contained the SIM along with a letter from LIME welcoming me to the service. I inserted the Sim to a phone i had and accessed my credit.

    So I am not sure if the Digicel calls are a scam but from my experience the offer from LIME is legitimate. Plus i have heard of other people who have received the same offer from LIME.